- Guaranteed maximum one hour response
- We cover 7.30am to 6.30pm, Monday to Friday (bank holidays excluded)
- Real time live monitoring of your entire IT infrastructure
- Out of hours support
- Escalation to site for critical issues that are unable to be resolved remotely
- Unlimited telephone and remote help desk support
- 11 remote health check reports per year
- IT health checks
- Reasonable engineer call rates for onsite work
- Includes support for Windows, VM ware, Cloud
- Full onsite audit of your IT environment
- Very low staff turnover
- 96% of clients renew their IT support
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