L1 (Level 1) Technical Support Service
Level 1 of Technical support is basically filter stage before Level 2 support. The users getting support directly from the agents who attend the call. These tech support agents try to resolve user issues directly and provide basic support, troubleshooting and figure out the underlying problem. By outsourcing level 1 product support organizations can focus on marketing their business and deliver new service at a rapid pace. Our specialists gather the customer’s information and analyze the symptoms. Once the identification of the underlying problem is established, our specialists begin sorting through the possible solutions available.
Advantages of L1 Technical Support:
- Vyom Consultants provides cost-effective and 24 x 7 online computer support.
- We have an experienced team that assists us to deliver flawless results at every level. Our helpdesk staff includes L1 IT engineers experienced in dealing with any kind of complex problems.
- Vyom follow a scalable pricing module under which we handle your simple and complex project requirements and we allow you to focus on your core business to boost your productivity.
L2 (Level 2) Technical Support Service
L2 Technical Support Services is responsible for assisting L1 support specialists in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and finding solutions related to these more complex issues. L2 Technical support takes a comparatively long time to resolve issues and that may be because of the complexity of the problem. Since these tasks are more complex, L2 support engineers may need access to the server on the back panel (RDP, SSH, etc).
Advantages of L2 Technical Support:
- Vyom Consultants provides cost-effective and 24 x 7 online computer support.
- We have an experienced team that assists us to deliver flawless results at every level. Our helpdesk staff includes L2 IT engineers experienced in dealing with any kind of complex problems.
- Vyom follow a scalable pricing module under which we handle your simple and complex project requirements and we allow you to focus on your core business to boost your productivity.