Support

      VYOM  is fully aware as to how important post implementation services are to the corporate IT environment. It is reported that 70% of Total Cost of Ownership is usually allocated to the support and maintenance of a system. The overall running of an already implemented system is somehow considered less strategic or of a lower priority. It is our belief that “support” is the most important part of a system’s life.

      At VYOM the mission is to always carry out our duties to the complete satisfaction of our customers. We are totally focused on the “complete solution” and realize that this will ensure both ours and our customers’ success for the future. The emphasis placed on the recruitment of the top, talented staff fromwithin the IT industry helps us to provide the first class services that our customers deserve.

   It is a testimony that we receive so much encouragement fromour customers and, of course, we appreciate this support which really drives us towards achieving even greater standards. VYOM will promptly respond to all customer enquiries and, being a group of highly trained professional engineers with many years of experience, are able to deliver expert services in network design, implementation, management and maintenance.  These days customer IT requirements cover a vast number of disciplines, products and geographical challenges. VYOM is well positioned to meet all of these challenges particularly as a single source service provider.

Our staff is also technically certified by the leaders in networking products. We do it all – fromplanning and design through implementation and management.

  • How much would you lose if your company’s computer system crashed due to a virus?
  • What if it were inoperative for a day… a week?
  • What if you could not recover your files and your customer lists?
  • What if somebody else got access to them?

 

Today, the stakes are too high when it comes to system snags and security threats to your business. Slow computers can impede productivity by the day. Spyware can encroach into your customer and financial database and steal other critical files. The dire possibilities seem endless and it is up to you to protect the interests of your company.

What can you do – just entrust your business to us and watch us tackle all your system and security needs effectively.

What VYOM offers….

  • Automated PC & Network Security Protection
  • Automated Anti-virus, Anti-spam software and definitions updates to ensure that your company’s PCs have the latest protection & scans for viruses on a regular basis, whether or not you remember to initiate them
  • Improved PC and Network Speed, Stability & Reliability
  • Dozens of security & maintenance scans daily, weekly, or monthly to keep your PCs, system & Internet running at peak performance
  • Reduced IT Costs Save thousands monthly over the cost of an in-house IT staff or typical on-demand III party IT support.
  • IT Support When YOU Need It!
  • Don’t wait for a technician to get back to you! You can have Immediate IT help when you need it and also ongoing protection, so that you’ll need it less often.
  • Dedicated IT Solutions Designed for Small to Mid-Size Businesses
  • Professional, full time, quick response 24x7x365 IT management at minimal cost
  • VYOM Support can provide secure, remote, 24x7x365, proactive monitoring, notification, escalation, problem resolution and management services to prevent and resolve your IT problems before they impact your business.

VYOM Support for Technicians

     Comprehensive technical support fromqualified technicians is indispensable to any company. Is your technical team overtaxed in terms of time, money and resources when dealing with customers? Are minor technical services distracting your network fromcore business? What if help was at hand, in terms of cost effective, practical and efficient resources at your disposal?

Here’s where VYOM Support makes an entry! Our Remote Support solutions can help expand the services you offer, tackling technical support issues remotely, efficiently and cost effectively. Our reasonably priced services will give you unlimited access to a host of highly qualified experts, leaving you with the resources to concentrate on other core activities

Customized Services – the way you like it !

  • VYOM Support offers you state-of-the-art technical support tailor-made to your requirements. We offer a wide range of services, extending fromrunning weekly audits of all your systems, updating firewalls, checking for spyware and adware, ensuring spam filters are optimized, to running a weekly diagnosis on all your systems.
  •  With VYOM Support in the picture, the scope and reach of your business can increase indefinitely. Adding or removing e-mail accounts, firewall configuration and support, installation or removal of software, whatever you are called on for, we have the expertise and the resources to supplement and reinforce your technical support network. Our instant responses and proactive support systems will have your networks performing flawlessly. And with our seamless 24/7/365 services, the issues that you outsource – desktop, network, or server related- will be ironed out in no time at all!

Your Long Term Benefits

  • By outsourcing some of your IT support calls to us, you gain
  • Savings in terms of costs, resources and time
  • Productivity improvements
  • Opportunities to focus on core business
  • Enhanced access to state-of-the-art IT expertise
  • Flexibility to reallocate resources and meet company goals
  • Improved business scope