Remote Support Services are designed to help customers automate, maintain, and support their organizations’ core IT service Management functions and reduce the overall cost of IT operations. As a supporting application that allow the effective implementation of IT service management, VYOM is now making it easier and more economical for customers to get the full value of their IT service management initiatives via Remote Support Services.
Unlike traditional IT maintenance activities, support and maintenance of IT service management tools need specialized skills, resources, and facilities. With a team of dedicated professionals to accomplish the upkeep and remote monitoring of mission-critical IT service management applications, VYOM provides quality, flexibility, and cost effectiveness, all tied to SLA’s and aligned to the customers’ business goals. With world-class infrastructure consisting of state-of-the art labs, command centers, network and communication infrastructure, VYOM is well positioned to deliver industry leading solutions across a wide range of infrastructure software services.
VYOM’s Remote Management Services deploys services to equipment installed behind customer firewalls securely, via the Internet. Our solution has been designed with objectives of high performance & security at every level of its architecture. It makes use of Web services to communicate over the Internet and links VYOM’s equipment to a central server at the VYOM’s support center.
Through Remote Management Services, your computers can now provide performance data and alerts to our support team so that we can deliver proactive, rapid computer repair and support services with advanced remote troubleshooting capabilities. Our goal is to reduce time-to-repair, and increase reliability and uptime.
The two major technical components of VYOM’s Remote Management Services are the Agent and the Server. The Agent will be installed at your site while the Server resides within our support center at VYOM. The Agent software that handles Remote Management Services functions at your site. It is installed directly as a software download that VYOM sends as an email attachment or via Live chat.
The software takes only about a minute to download and it is compatible with all known firewalls and broadband routers and requires no configuration.
Seamless protection, with state of the art technology – that’s what VYOM promises you!
We support Open Source Technologies implemented by us and provide 24x7x365 support our clients. We strive to provide you with the best possible support in order to resolve any query or concern that you might have through following support options such as basic telephonic support, e-mail support to on-line support through remote maintenance, where we support the client by having remote access to the client’s servers.
Our Linux remote server maintenance services/support offers a cost-effective alternative/addition to on-site administrator. With our services, you can be sure that all the aspects of maintenance are covered, which is often not possible in-house.
New developments happening everyday makes it difficult for in-house personnel to keep themselves updated about new releases, patches, bugs. Even with an administrator in place, it is always better to take the services of a professional, to make sure that your services are run unclogged. We offer 24×7 hours cost-effective remote support to our clients for their critical business applications.
E-Mail support
A guaranteed 24-hrs response to your problem, for our existing clients we provide free email support. The prices depend on the level of service opted for.
Telephonic support
We offer telephonic consultation/support for the Open Source projects and solutions. 24×7 support is available to aid your company with problem determination, management, and resolution. This support also includes operational and “how to” assistance in the use of Linux operating systems. The telephonic support is available in the following forms:
Customer service
- Technical support
- Service activation
- Complete query resolution
On-site Support
VYOM undertakes on-site implementation and support contracts for, Open Source Infrastructure and Business Solutions.
- SSL VPN
- IPSec VPN
- Remote Support Assistance
- End-Point Security
- Encryption